Table of Contents
INTRODUCTION 5
OVERVIEW OF THE AOB
8
Legal mandate
8
Reorganisation of the AOB
9
Structure of the AOB
11
FACTS AND FIGURES
13
Investigations of public administration
13
Monitoring & control activities within the scope of the NPM
18
Budget and personell
19
Citizen-friendly communication
20
Events 21
Training and continuing education
23
THE MEMBERS OF THE AOB TAKE STOCK
25
Ombudswoman Terezija Stoisits
25
Ombudswoman Gertrude Brinek
28
Ombudsman Peter Kostelka
30
PREVENTIVE MONITORING - PROTECTION & PROMOTION OF HUMAN RIGHTS
33
Competences of the AOB
36
Personell and financial resources
38
Investigative proceedings in the year under review
43
Reports of the human advisory council
56
Additional activities in the period under review
59