Table of Contents Preface 5 Key Figures 2010 7 Data and Facts 7 Communication with the public 12 Events 14 International Activities 17 International Ombudsman Institute (I.O.I.) 17 Bilateral contacts and projects 19 International organisations 19 International conferences 22 Fundamental Rights 23 Right to freedom 23 Right to proceedings of appropriate duration 24 Principle of equal treatment 29 Right to private and family life 31 General information on anti-discrimination 33 Discrimination based on nationality or ethnicity 35 Discrimination based on illness or disability 39 Discrimination based on gender 40 Discrimination based on sexual orientation 41 Discrimination based on place of residence 43

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