Table of Contents
Preface
5
Introduction
9
Overview of the AOB
12
Legal mandate
12
Objective
13
Facts and figures
16
Key figures
16
Citizen-friendly communication
21
Important events
24
General conclusions
27
Ombudswoman Gertrude Brinek
27
Ombudswoman Terezija Stoisits
29
Ombudsman Peter Kostelka
32
International activities
36
International Ombudsman Institute (I.O.I.)
36
International organisations
38
Bilateral contacts
39
International conferences
40