Table of Contents
LIST OF ACRONYMS AND ABBREVIATIONS.................................................. 5
ACKNOWLEDGEMENTS................................................................................. 6
EXECUTIVE SUMMARY................................................................................. 7
INTRODUCTION...........................................................................................11
1 NHRI models and legal framework............................................19
1.1 OVERVIEW....................................................................................................................... 19
1.2 LEGAL FRAMEWORK................................................................................................... 23
2
PROTECTION STRATEGIES.................................................................. 29
2.1 OVERVIEW.......................................................................................................................29
2.2 MONITORING AND DATA COLLECTION................................................................30
2.3 COMPLAINT HANDLING AND INVESTIGATIONS/PUBLIC INQUIRIES...... 31
2.4 SYSTEMIC INITIATIVES.............................................................................................32
2.5 REMEDIAL POWERS.....................................................................................................34
2.6 ALTERNATIVE DISPUTE RESOLUTION.................................................................. 35
2.7 ADVISORY OPINIONS...................................................................................................36
3
PROMOTION STRATEGIES................................................................... 39
3.1 OVERVIEW....................................................................................................................... 39
3.2 PUBLIC EDUCATION AND AWARENESS RAISING.............................................. 41
3.3 RESEARCH AND PUBLICATIONS..............................................................................43
3.4 TRAINING AND CAPACITY BUILDING...................................................................44
4 ADVICE AND ASSISTANCE TO GOVERNMENT..................................... 47
4.1 OVERVIEW....................................................................................................................... 47