Table of Contents Executive Summary ...............................................................................................................1 Section I. Introduction ............................................................................................................2 1. Background ....................................................................................................................2 2. Methodology ..................................................................................................................3 Section III. Torture and Ill-treatment ......................................................................................4 1. Torture and physical ill-treatment by prison staff ............................................................4 1.1. Human rights norms and standards...........................................................................4 1.2. General overview .....................................................................................................6 Case example of physical abuse: Banja Luka riots ..........................................................8 1.4 Victims of psychological or mental abuse .................................................................9 2. Professionalism of prison staff ......................................................................................11 2.1. International and domestic norms and standards.....................................................11 2.2. General Observations .............................................................................................11 3. Inter-prisoner violence ..................................................................................................12 3.1. International human rights standards ......................................................................12 3.2. General observations..............................................................................................13 3.3. Response of authorities and circumstances .............................................................14 Section IV. Complaints and Disciplinary proceedings...........................................................14 1. Complaint procedures and remedial action regarding ill-treatment ................................14 1.1. International human rights standards ......................................................................14 1.2. Observations regarding complaints procedures.......................................................15 2. Disciplinary proceedings...............................................................................................15 2.1. International and BiH standards .............................................................................15 2.2. Proceedings............................................................................................................16 2.3. Use of solitary confinement..................................................................................17 3. Means of restraint .........................................................................................................17 1.1.1. Conclusions ........................................................................................................17 Section V. Channels of communication ................................................................................18 1. Communication within prison personnel structures .......................................................18 2. Channels of communication with prisoners...................................................................18 Section VI. Conclusions and recommendations ....................................................................19 1. Closing remarks............................................................................................................19 2. Recommendations ........................................................................................................19 2.1. Towards prevention of ill-treatment and equal rights of prisoners...........................19 2.1.1 Towards combating violence and ensuring appropriate treatment .........................19 2.1.2. Towards improving disciplinary and complaint proceedings ...............................20 Annexes ...............................................................................................................................22 A. Methodology................................................................................................................22 B. Methodology checklist for prison visits ........................................................................24 C. Questionnaire...............................................................................................................27

Select target paragraph3