Table of Contents
PREFACE..................................................................................................... 5
KEY FIGURES 2009......................................................................................7
Performance record...................................................................................7
Communication with the public............................................................... 13
General observations............................................................................... 15
INTERNATIONAL ACTIVITIES...................................................................... 23
International Ombudsman Institute (I.O.I).............................................. 23
Bilateral contacts and projects............................................................... 24
EU twinning project................................................................................. 25
International conferences....................................................................... 25
FUNDAMENTAL RIGHTS........................................................................... 27
Right to property, liberty and personal security..................................... 27
Right to a fair and public trial.................................................................. 29
Principle of equality................................................................................. 30
Right to private and family life................................................................ 34
Right to religious freedom . .................................................................... 37
Prohibition of torture................................................................................ 38
Protection of minorities............................................................................ 40
Discrimination due to gender.................................................................. 41
Discrimination due to nationality or ethnic origin.................................. 45
Discrimination due to illness or disability............................................... 49
Discrimination due to age........................................................................ 51