CONTENT
1.

INTRODUCTION

1.1.
1.2.
1.2.1.
1.2.2.
1.3.
1.3.1.
1.3.2.
1.3.3.
1.3.4.

Reason for submitting the report
Protector of Citizens (Ombudsman)
Mandate / Republic of Serbia Constitution, The Law on the Protector of Citizens
Action-taking / Reactive work, Promotion and pro-active work
OPCAT
State Party
Designation of the NPM
Model of the NPM
Reasons for selection

2.

INITIAL SIX MONTHS: GETTING READY TO START WORK OF NPM

2.1.
2.2.
2.3.
2.4.
2.4.1.
2.4.2.
2.5.
2.5.1.
2.5.2.
2.6.
2.7.
2.7.1.
2.7.2.
2.7.3.
2.8.
2.8.1
2.8.2.
2.8.3.
2.8.4.
2.9.

Proceeding point - Plan of activities for the initial 6 months: preparation
Re-organization - Setting up a separate organizational unit
Securing means of labor
Establishing cooperation in performing the duties of the NPM
Provincial Ombudsman
Associations
Cooperation with external entities
National level
International level
Education programs
Visibility
Website of the NPM
Presentation of the NPM
Getting the professional public acquainted with the work of NPM
Other decisions important to the performance of NPM
The plan of visits
Decisions on the NPM working methods
Methodology of conducting visits
Decision on remuneration policy
Test Visit

3.

CONCLUSION

4.
4.1.
4.2.
4.3.
4.4.
4.5.
4.6.
4.7.
4.8.
4.9.
4.10.
4.11.
4.12.
4.13.
4.14.
4.15.
4.16.
4.17.
4.18.
4.19.

ATTACHMENTS
Law on amending the Law on ratification OPCAT
Constitution of the Republic of Serbia
Law on the Protector of citizens (Ombudsman)
Tasks and duties of separate organizational unit NPM
Separate organizational unit NPM / job position, job description, job requirements
Plan of visits / 2012
Plan of visits in 2012 / Projections & Calculations
Memorandum of Cooperation with Provincial Ombudsman
Public Call for Cooperation in Performing tasks of the NPM
Application on the basis of Public Call for Cooperation in Performing tasks of the NPM
Decision on establishing the Commission for the selection of NGOs on the basis of Public Call
Report of the Commission for the selection NGOs to cooperate with Ombudsman
Decision on NGOs to cooperate with the Ombudsman
Cooperation Agreement between Ombudsman and NGO
Decision on the fees for performing tasks of the NPM
The Conclusions from the Round Table - Establishing the NPM / Challenges
Budget and costs
Web site of the Serbian NPM (www.lls.rs)
Methodology of Ombudsman`s Preventative mechanism (PM)

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