CONTENTS INTRODUCTION 02 ACRONYMS AND ABBREVIATIONS 04 1. PRISON MANAGEMENT 08 1.1 Prisoner file management 1.2 Classification, risk and needs assessments 1.3 Allocation 1.4 Access to information 1.5 Requests and complaints 1.6 Transfers 1.7 Staff recruitment and training 1.8 Internal inspections 2. SAFETY, SECURITY AND DIGNITY FOR ALL 2.1 Searches of prisoners and cells 2.2 Search and entry procedures for visitors 2.3 Children in prison with their parent 2.4 Prisoners with disabilities 2.5 Dealing with the body of a deceased prisoner 2.6 Slavery 3. INCIDENT PREVENTION AND RESPONSE 3.1 Instruments of restraint 3.2 Use of force and arms 3.3 Investigations 10 20 25 29 31 38 41 49 52 54 65 67 70 73 74 76 79 87 91 4. RESTRICTIONS, DISCIPLINE AND SANCTIONS 96 4.1 Disciplinary sanctions and procedures 4.2 Solitary confinement 4.3 The role of health-care personnel 4.4 Alternative dispute resolution 99 104 111 112 5. CONTACT WITH THE OUTSIDE WORLD 5.1 Contact with family and friends 5.2 Access to legal advice, representation and legal aid 5.3 Notifications 6. HEALTH-CARE 6.1 Health-care provision 6.2 Advisory duties of health-care personnel 6.3 Emergency and specialized care 6.4 Documenting and reporting signs of torture 6.5 Ethical and professional standards 6.6 Medical files 7. EXTERNAL MONITORING 114 117 131 137 140 143 151 153 157 162 166 168 INDEX 176 Guidance document on the Nelson Mandela Rules 01

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